Submit a request

Have you tried our new Beta version of an online troubleshooting tool? Copy and paste this link in your browser to try it before entering a service ticket:

Use the following format: XXX-XXX-XXXX

Please title your issue or inquiry. Example: Machine failed to power on

Please provide the model number of your product so we can properly support you. Example: eSP0301

The serial number provides information regarding frame color, seat color, month and year of manufacture, product revision and motor spec. Example: SLBL09014B301 OR 0077.

Please enter as much detail as possible about your problem or question so we can provide appropriate feedback quickly.

Team Viewer ID for Remote Control access. This is "Your ID" in TeamViewer.

Please provide a few windows of time the machine will not be in use if remote access could be required (i.e. Friday: 12:15 - 2:30 or 4:10 - 4:25)

Please add a shipping address for tickets that may require new parts.

Please tell us if you can use your machine or if it is out of service.

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